Work
Selected work
A few things I've had the pleasure of designing.
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Tesco Scan Assist self-checkout experience
Tesco — Scan Assist
Redesigning a self-checkout experience to help reduce loss while keeping the customer journey intuitive.
- Role
- UX Designer
- Product
- Retail · Self-checkout
- Timeline
- 12 weeks
- UX Strategy
- Interaction Design
- Prototyping
Impact
Improved the experience for colleagues while balancing loss prevention with customer usability.
View case study
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Till experience designed for Central Europe
Tesco — Central Europe
Designing scalable till experiences across Czechia, Slovakia and Hungary.
- Role
- UX Designer
- Product
- Retail · Till platform
- Timeline
- 6 months
- Service Design
- Interaction Design
- International UX
Impact
Created scalable experiences that account for local regulations, customer needs and operational requirements.
View case study
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Tesco pharmacy service experience
Tesco — Pharmacy
Exploring how Tesco could improve the pharmacy experience for customers and colleagues.
- Role
- UX Designer
- Product
- Healthcare · In-store service
- Timeline
- 8 weeks
- Discovery
- Research
- Service Design
Impact
A clear, evidence-led view of where the pharmacy journey breaks and what to fix first.
View case study
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Phoneshop till platform migration
Tesco — Phoneshop
Designing the transition from a legacy till platform to Tesco's new till experience.
- Role
- UX Designer
- Product
- Retail · Legacy migration
- Timeline
- 4 months
- Interaction Design
- Systems Thinking
- Prototyping
Impact
A migration path that kept colleagues fast on day one, not just eventually.
View case study
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